As part of their response to the government’s National Bus Strategy, and as detailed in their Bus Service Improvement Plans (BSIP), Devon County Council and Torbay Council committed to carrying out an annual passenger survey to measure bus passenger satisfaction in Devon and Torbay.

Following on from last year’s survey, the 2024 survey was funded and delivered jointly between Devon County Council, Torbay Council and Stagecoach South West.  Survey methodology was largely the same as in 2023, which allowed for a direct comparison of the results. All responses were collected “on the bus” by a team of surveyors over a 4 week period in June and July. Data was captured from a wide range of passengers, including commuters, students and leisure passengers.

The number of surveys completed rose in 2024, with over 2,800 responses received (up from 2,400 in 2023).  Up marginally from last year, 87.9% of all respondents were “very satisfied” or “satisfied” with their experience on their bus journey.

The survey found that most people said they were making their bus journey to travel to work, a shopping trip or for a day out. More than 80% were “very satisfied” or “somewhat satisfied” with the punctuality of the service they used, and more than 79% considered it value for money.

Results of the latest survey can be viewed on the following link which also provides a comparison with the previous years results: 2024 Devon Bus Passenger Satisfaction Survey Results

Bus routes surveyed

In 2024 surveys were carried out on the bus routes shown on the map below.  This was the same as in 2023 but with the addition of the 108/9 and 22 routes in Torbay.